- Question: Why was my credit card declined?
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Answer: Please verify that the credit card number, expiration date, CVV number, and zip code are accurate. If it still doesn't process, please try another payment method or e-mail us at catroarstore@gmail.com.
- Question: Where is my package? Why did I receive a partial order?
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Answer: Factors such as delayed logistics and customs clearings may have an impact on the delivery time. Also, different items can be shipped from different warehouse locations.
- If you have not received your tracking number(s), please e-mail us at catroarstore@gmail.com
- If you received more than 1 tracking number, that indicates your order was shipped in separate packages
- Question: How long do I have to return, exchange, or request a refund?
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Answer: E-mail us within 7 days of receiving your package with your name, order number, and why you are requesting a return/ exchange/ refund.
- Question: Will you be adding new products?
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Answer: Yes, we are continuously updating with the latest and greatest. Please follow us on Instagram or Facebook for new product updates. If you could assist us by providing product reviews, it will help us decide which products to keep or replace. Thank you!
